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How to Empower Your Employees to Be More Customer-Centric

Customer centricity without empowerment is like a power-generating dam without water — you must have both to achieve the desired result. Empowerment taps into the potential of a human being to do...
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Developing New Pathways to Catalyze Inclusive Growth

According to the World Economic Forum, digitalization could unlock $100 trillion in value for businesses and wider society over the next decade – but what will that look like, and...
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Davos Needs to Wake Up to the Ills of Centralization

As the world’s most influential and self-entitled gather in Davos, Switzerland, for next week’s World Economic Forum, a predictable set of problems are on their minds: climate change, political polarization,...
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What’s Keeping us From Going Cashless?

2019 did not disappoint, becoming a defining year for fintech and digital payments in India. Accelerating the momentum it had gained from the hugely controversial demonetization policy of the government...
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The End of Finarchy – Samantha Standish

When you look at basic, required schooling systems all over the planet, there’s very little financial education anywhere. Have you ever thought about that? Such a condition of mass educational...
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